How McCandless Truck Center Uses Voze to Bridge the Gap Between Field Sales and Inside Support

McCandless Truck Center Customer Story Voze

Industry

Commercial Trucks

Challenge

McCandless Truck Center needed a way to connect field reps with inside support teams across multiple locations, but previous systems were too complex for reps to use consistently. Their sales teams were missing opportunities because information stayed trapped in the field instead of making it back to the support staff who could help close deals.

Results

With Voze's simple voice notes, McCandless saw instant improvements as managers could quickly act on customer feedback and help reps offer additional products and services. The easy flow of information helped them spot opportunities faster and support their sales team better, especially when integrating their new Las Vegas location.

If we make their lives easier, they sell more.

Kevin Coleman

Chief Operations Officer @ McCandless Truck Center

The Challenge

McCandless Truck Center needed a simple way to connect their field sales teams with inside support staff across multiple locations. Previous systems were too complex, requiring "7,000 clicks" just to log a note, which meant sales reps wouldn't use them.

The Solution

Voze helps McCandless drive the right sales behaviors in three key ways:

Right Behaviors

Sales reps simply talk into their phones after customer visits. No laptops, no complex logins - just quick voice notes that keep everyone informed. This easy approach means reps actually use it daily.

Right Products

Inside teams see real-time feedback about what customers need and want. When reps mention product requests or customer pain points, managers can quickly spot opportunities and guide their teams to the right solutions.

Right Buyers

When McCandless acquired their Las Vegas location, Voze let them see customer activity and opportunities before even stepping foot in the dealership. They spotted gaps in product knowledge and quickly helped their new team offer additional services customers were requesting.

The Results

McCandless saw quick wins as managers could act on customer feedback immediately - like setting up online parts ordering when they saw notes about customer frustration. Kevin puts it simply: "If we make their lives easier, they sell more."