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With Voze, McCandless Truck Center Increased Sales Rep Productivity & Territory Management

McCandless Truck Center Voze Customer Success Story

Industry

Commercial Trucks

Challenge

Allan Bumgardner at McCandless Truck Center struggled to manage his busy sales schedule while keeping track of customer details and follow-ups. He wanted a clear plan for his daily customer visits but found it hard to stay organized while constantly on the road.

Results

With Voze acting as his personal assistant, Allan transformed scattered notes and missed follow-ups into an organized system that helped him find new customers and close more deals. His improved organization and communication with the office led to higher sales and better customer service, making him stand out from competitors who let details slip through the cracks.

The more I got comfortable using it, the more features I found were to my benefit.

Allan Bumgardner

Outside Sales Rep @ McCandless Truck Center

The Challenge

Allan Bumgardner, an Outside Sales Rep at McCandless Truck Center's Aurora, Colorado location, faced the daily challenge of managing a busy sales schedule in a competitive market. Like many field sales representatives, Allan struggled with the complexities of remembering important details from customer interactions, following up on diverse customer needs, and balancing administrative tasks with actual selling time.

"I like to have a game plan every day when I get up," Allan explains. "I want to know where I'm going, at least my first 3, 4, 5 customer stops." However, maintaining this level of organization while constantly on the move proved challenging.

The Solution

Allan describes Voze as "basically having a secretary sitting next to you." This personal assistant transformed his daily routine in three key ways:

Right Behaviors

Voze turned what used to be hours of typing emails and notes into simple voice messages that were automatically organized. Allan could plan his routes without the usual headache of mapping everything out. The simple follow-up system meant he didn't have to keep track of reminders in his head or on scattered sticky notes. Most importantly, it cut down on paperwork so he could spend more time actually selling.

"The selling point was having that extra person taking dictation notes, following up," Allan shares. "Now I don't have to have anybody next to me."

Right Products

When customers asked about products, Allan could instantly message support staff to check inventory instead of playing phone tag. He shared product details right from his phone and kept track of what each customer needed. If someone had a question about a part, he got them answers fast instead of having to write it down and remember to look it up later.

Right Buyers

Voze helped Allan build smart routes to see his most valuable accounts without wasting time zigzagging across his territory. He spotted new potential customers near his existing stops. The system kept track of when he last visited each customer, so no account fell through the cracks. Every conversation and customer need was logged automatically, making it simple to pick up where he left off at the next visit.

The Results

 

Facilitating Team Communication

Perhaps one of the most unexpected benefits has been how Voze has improved team communication at McCandless Truck Center. "My company reads it, my managers, everybody out there is reading these things so they can help me do a better job every day," Allan explains. This increased visibility allows for timely support and collaboration on opportunities or challenges Allan encounters in the field.

Boosting Confidence and Sales Performance

The organization and preparation that Voze enables have had a direct impact on Allan's confidence and, consequently, his sales performance. "When you go into a place, you feel like you're prepared, you know, and you sell more when you're confident," Allan shares.

For Allan Bumgardner, Voze has become an indispensable part of his daily routine. It's not just a tool, but a trusted assistant that helps him stay organized, follow up consistently, and close more deals. By streamlining administrative tasks and enhancing communication, Voze has allowed Allan to focus on what he does best: building relationships and selling.

As Allan puts it, "It's part of my day, you know. I know that I need to use it." In the competitive world of truck and bus sales, Voze has given Allan and McCandless Truck Center a decisive edge, transforming how they manage customer relationships and drive sales success.

 

Want to see how Voze can help your sales team stay organized and close more deals, just like McCandless Truck Center?