General phone troubleshooting
If you're experiencing issues recording notes, scanning business cards, using the Maps tool, or receiving notifications, this article will walk you through possible solutions.
iOS ![]()
- Permissions
- Navigate to Settings
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- Apps (at the bottom of the list)
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- Voze to view the permissions. If the microphone is off, Voze Pro tells you as soon as you tap record and gives you a way to open your phone's settings. To get a ping when a task is due, turn on Notifications for Voze Pro.
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- Microphone - to record notes, access to the microphone must be granted.
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- Location - to use Maps, access to your phone's location must be granted
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- Photos - to Capture a note, Scan a Business Card, or add files, access to photos must be granted.
- Notifications - allowing notifications makes sure you stay up to date on the following:
- Follow-ups
- Broadcasts
- Comments
- Shares
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Voze App Settings
- In the Voze app, navigate to More > Settings > General
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- Make sure Use cellular data is turned on.

Android ![]()
- Permissions
- Navigate to Settings
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- Apps
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- Select Voze to view app info.

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- Tap on Permissions to view access. If the microphone is off, Voze Pro tells you as soon as you tap record and gives you a way to open your phone's settings. To get a ping when a task is due, turn on Notifications for Voze Pro.
-
-
- Microphone - to record notes, access to the microphone must be granted.
-
-
-
- Location - to use Maps, access to your phone's location must be granted
-
-
-
- Camera - to Capture a note, Scan a Business Card, or add files, access to photos must be granted.
- Notifications - allowing notifications makes sure you stay up to date on the following:
- Follow-ups
- Broadcasts
- Comments
- Shares
-
Voze App Settings
- In the Voze app, navigate to Settings
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- Make sure Upload on Wifi Only is turned off.
