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Why aren't my notes uploading?

Let's run through possible scenarios of why your notes might not be uploading and how to solve them.

Cell service

  • If you're in a location with limited cell service, your call notes will upload once you have sufficient service. 
  • If you have sufficient service and they're still not uploading:
    • Turn off and on your phone
    • Make sure you're set up to upload notes with data and not wifi only.

Verify your password
  • If your app has been open in the background for an extended period of time (multiple days/weeks), it's possible your login tokens have expired. To remedy this:
    • Go to Settings > tap on Problems uploading call notes?

iOS_Settings Menu-png

    • Enter your existing password. If you don't remember your password, click here If you need to reset your password.

Check uploads

  • From the menu go to My Uploads (Android) or Uploads (iOS)
    •  The uploads could be in the following colors:
      • Black: Successfully uploaded!
      • Yellow: Pending upload. Make sure you have good cell service.
      • Red: Failed upload, re-record the note.