Two companies in Voze Pro can share a name and an address, like a parts account and a service account that are meant to stay separate. Now the account ID from your external system shows on the card, so you can tell them apart before you log a note.
A dealer's sales team told their CSM they keep several companies with the same name on purpose, and their reps only know which is which by the account ID. Reps at another dealer said they copy that number onto sales agreements and into other systems, so they needed it where they could see it.
When a company comes from your external system with an account ID, Voze Pro shows that ID on the company card in Find and in the list when you pick a company. It's also under the name on Company details and on the Info tab. You can see which account is which before you tap, so your note lands on the right one. Companies without an external account ID look just like before.
Same name, different account IDs. Type the number in Find to get the one you want.Next time two accounts look the same, search by the account number instead of the name. You can stop typing account numbers into memo fields to keep them straight. See who Voze integrates with.
Heard something in the field we should fix? Tell your CSM or email support@voze.com. That's how this one started.
New to Voze? See it in a demo.