Head of Client Success

About Voze

Voze is on a mission to help sales teams grow with tools they love to use. We are creating simple software that meets field sales reps where they are  —  helping them stay organized and sell more while giving managers a proactive tool to drive their sales strategy the way that makes sense for their business. That's why Voze focuses on the everyday challenges of in-person sales and product interactions, creating straightforward solutions that turn minimal effort into maximum results. We are dedicated to pushing the boundaries of what's possible and creating solutions that positively impact the world. 

The Voze team thrives in a culture built around growth, customer obsession, joy, evolution, and collaboration — values that guide not just our product development but how we work together every day. Using our mission as our guide, we work closely with our coworkers and our customers because we know that when they grow, we grow too.

Role Overview

The Head of Client Success will serve as the strategic architect of Voze’s post-sale customer journey, owning all facets of client lifecycle management—from implementation through expansion. This executive leader will be responsible for shaping the long-term vision and execution strategy for client enablement, customer value realization, and account growth.

Operating at the intersection of customer operations, revenue strategy, and product innovation, this role will serve as a critical voice in shaping Voze’s go-to-market execution, ensuring clients not only adopt the platform—but derive measurable ROI that deepens long-term loyalty. This leader will collaborate cross-functionally with Sales, Product, Engineering, and Marketing to align enterprise-wide efforts around client outcomes. This role will embody our company motto of “If they (our customers) grow, we grow.”

Core Responsibilities

Client Lifecycle Strategy & Execution

  • Architect and operationalize a world-class client onboarding and success framework that accelerates time-to-value and ensures measurable outcomes for customers.

  • Lead the implementation of scalable, AI-augmented support infrastructure to deliver high-touch service efficiently and proactively

  • Define and monitor KPIs across onboarding, adoption, satisfaction, and retention to guide ongoing investment and innovation.

Strategic Client Engagement

  • Build and manage executive relationships with enterprise clients across a wide array of industries, functioning as a trusted advisor on how to optimize their investment in Voze.

  • Translate client feedback into strategic insights, surfacing emerging use cases and systemic challenges to internal stakeholders.

Revenue Enablement & Expansion

  • Identify opportunities for account growth through structured account planning, upsell/cross-sell initiatives, and value-based selling in partnership with the Sales team.

  • Lead client QBRs, coordination of onsites activities, and stakeholder alignment meetings to reinforce value realization and increase retention.

  • Coordinate with CRO on monthly and quarterly revenue forecast for the company

Cross-Functional Collaboration & Product Influence

  • Act as a central conduit between clients and Voze’s product, engineering, and revenue teams—ensuring that the voice of the customer shapes our innovation pipeline.

  • Partner with Product leadership in roadmap prioritization discussions, contributing data-backed insights that elevate client outcomes.

Team Leadership & Organizational Maturity

  • Build, scale, and mentor a high-performing Client Success function, fostering a culture of ownership, transparency, and strategic execution.

  • Implement playbooks, enablement strategies, and operational systems that support rapid growth while maintaining a client-first ethos.

Qualifications

  • 7–10+ years of progressive leadership in Customer Success, Account Management, or Revenue Operations within SaaS environments.

  • Demonstrated success in designing and scaling post-sales organizations in high-growth companies.

  • Experience scaling customer success organizations from $10M to $100M

  • Strong understanding of sales methodologies, buyer journeys, and enterprise value creation.

  • Deep familiarity with CRM platforms (e.g., Salesforce, Hubspot, Sugar etc.), CSM tools (e.g., Gainsight, Catalyst), and data/BI platforms.

  • Exceptional communication, executive presence, and stakeholder management skills.

  • Analytical mindset with a bias toward data-informed decision making.

Preferred Experience

  • Exposure to blue and gray-collar sectors (e.g., transportation, construction, building materials, industrial distribution, field services, manufacturing).

  • Experience operating in a fast-paced, venture-backed startup or early-scale growth stage.

  • Background in field sales enablement, territory management, or sales operations.

Why Join Voze?

  • Help shape the future of sales in industries historically underserved by technology.

  • Join a mission-driven team that values authenticity, velocity, and customer obsession.

  • Directly influence our growth trajectory by transforming how our clients achieve success.

How to Apply

Please email your resume and link to your LinkedIn profile outlining your leadership philosophy and experience aligning customer success with company growth goals.

Email to: resume_drop+us1+0dc3c3e2-b757-4556-9dfe-24611f216feb@mail.rippling.com

 

Sound like you? Apply Today.

 

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