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Notes from the road.

What we're seeing across truck dealers, tire distributors, equipment OEMs, and the field teams we work with — product updates, partnership news, and shorter takes that don't warrant a full guide.

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Posts by Tom Metcalf

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How This Bobcat Dealer Drives Service Sales With Voze

When it comes to selling heavy equipment, the sale doesn't end with the initial purchase. Providing exceptional service is crucial for building long-term customer relationships ...

Tom Metcalf Mar 29, 2024 6:05:27 PM

Coach From The Field, Not The Locker Room

How you lead is based on the information you have—no matter the career you’re in. As a sales manager, having the right information and using it correctly are both pivotal to the ...

Tom Metcalf Sep 20, 2022 6:43:20 PM

The Yellow Pad Failed Me

Sales professionals take notes in varied ways, each with varied levels of success. And every one of us has felt the bite of important notes that get lost or overlooked.

Tom Metcalf Sep 20, 2022 1:52:24 PM

Sales Reps: How To Make An Extra $4,000 This Year (Make This One Simple Change)

Let’s do some math that’s going to result in a $4,000 annual raise for you as a sales rep. Maybe you’re producing a million per year, and that nets out to be $1,000 a day. That ...

Tom Metcalf Jul 19, 2022 3:10:08 PM

How To Increase Sales Velocity By Using A ‘Customer First’ Strategy With Your CRM

CRMs—or Customer Relationship Management systems—are ubiquitous in the sales market. Customers, after all, are the foundation of any sale. It’s vital, for both you and your sales ...

Tom Metcalf Jun 22, 2022 4:50:57 AM

Customer Relationship Management Strategies: Why Your Sales Reps Should Ditch The ‘Busy Work’, And Focus on Building Relationships

A CRM is a phenomenal tool that can help you exponentially grow your business—if used correctly.

Tom Metcalf Jun 22, 2022 4:01:39 AM

Sales Productivity: How Sales Managers Can Get The Most Out Of Their CRM

A CRM should provide sales managers with oceans of information. In theory, it’s a tool that puts your sales reps’ interactions, pertinent research about sales, and unique details ...

Tom Metcalf Jun 22, 2022 3:01:30 AM

Talking Beats Typing

Here’s a stone-cold truth: reporting has to happen for you to manage your sales teams.

Tom Metcalf Apr 16, 2021 11:12:21 AM

Forgetting Is Crippling Your Business

Whenever you get info from your sales team, you need it to be as clear and accurate as possible. And that clarity is critical for both you and your sales rep:

Tom Metcalf Mar 30, 2021 7:18:05 PM

3 Reasons Your Sales Reps Hate Their CRM

Field sales reps spend less than 39% of their time selling. The rest is spent on administrative tasks. Since they only get paid when they make sales, it’s no wonder they bitterly ...

Tom Metcalf Jan 27, 2021 3:06:02 PM
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