1 min read

How This Bobcat Dealer Drives Service Sales With Voze

When it comes to selling heavy equipment, the sale doesn't end with the initial purchase. Providing exceptional service is crucial for building long-term customer relationships and generating additional revenue. Tyler Zanardelli, a Sales Territory Manager at Bobcat of Champaign, part of the Gateway Dealer Network, understands this well. He has discovered a secret weapon for boosting service sales: Voze's follow-up reminders.

In a recent interview, Tyler shared his strategy for leveraging Voze to ensure his customers receive timely service reminders. "One of the biggest selling points to me, and why I continue to go back to this app over and over, is the fact that I could set those follow-up reminders," he explained.

Tyler recognizes that the serviceability of a machine is just as important as the product itself. By setting personalized follow-up reminders in Voze, he can consistently reach out to customers and remind them of Bobcat's exceptional service capabilities. This proactive approach not only helps customers maintain their equipment but also leads to increased service revenue for the dealership.

"So, as I go through and file my delivery with those I record my note, then I say, 'set a follow-up reminder for 60 days from now to follow up with John Doe to see if he's ready to get that machine in for service'" Tyler explained, detailing his process.

By tailoring the follow-up timeline to each customer's needs, Tyler ensures that he contacts them at the right moment. For example, a homeowner with acreage might take two to three months to reach the initial 50-hour break-in period for their new track loader. With Voze's reminders, Tyler can effortlessly keep track of these milestones and proactively reach out to schedule service appointments.

This targeted approach not only demonstrates Bobcat's commitment to customer satisfaction but also helps the dealership capture additional service revenue that might otherwise be missed. By staying top-of-mind and offering timely service reminders, Tyler strengthens customer relationships and positions Bobcat as a trusted partner for all their equipment needs.

Voze's follow-up reminders have become an integral part of Tyler's sales strategy, enabling him to provide exceptional customer service and drive service revenue growth. His success story serves as an inspiration for other sales professionals looking to maximize their impact and build lasting customer relationships.

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